Customer Complaints and Suggestions Policy

Customer Complaints and Suggestions Policy

At 'WawStore', we are committed to maintaining the highest level of professional efficiency and integrity in dealing with our customers. Therefore, we:

Value your feedback and complaints, which not only help us understand you better but also provide us with the opportunity to improve and develop our standards and the services we offer in the future.

At Waw Store, we commit to:

Providing high-quality services to our customers, aiming to ensure the following:

• Directing complaints in the simplest way possible.
• Handling complaints as an expression of dissatisfaction with our services, requiring immediate attention.
• Addressing complaints promptly, politely, and confidentially.
• Treating all complaints fairly and consistently.
• Informing our customers of their rights and, in the case of customer dissatisfaction with the related decisions, ensuring to learn from the complaints and using them as a means to develop our services and regularly review our complaints policies and procedures.
• Ensuring proper responses with appropriate explanations or apologies in case of any mistakes.

How to File a Complaint

• By email to the store's email: [email protected]
• Via WhatsApp: 0552186033

Complaint Handling Procedures

A response to the complaint will be provided within (7) business days from the date of receipt at Waw Store. Please use only one of the above methods/means to submit the complaint form and avoid using more than one method to prevent duplication, allowing us to respond to you as quickly as possible without delay.